Graydon Reitz, Director, Americas Quality, Ford Motor Company

This EXTRA clip is from: “See a Little Light?”

There's a premium on quality these days. From clothing to food to service, consumers are more concerned about quality than ever before. And it's especially evident in surveys conducted on new vehicles. That's why Ford has been trumpeting its new and improved quality scores from both Consumer Reports and J.D. Power. And that's also why Graydon Reitz, director, Americas Quality for Ford visited Autoline Detroit this week--to talk about the turnaround and what drove it. Joining John McElroy on the panel are Gary Vasilash from Automotive Design & Production and Neal Boudette from The Wall Street Journal.