John's Closing Thoughts

Synopsis

David Champion of Consumer Reports, David Sargent, J.D. Power & Associates and Dennis Pietrowski, The RDA Group. Topic: The Detroit Three's continuing struggle with automotive quality.

When anyone thinks of a hump perhaps the first thought that comes to mind is that well-known beast of burden of North Africa - the Dromedary Camel. But in the auto industry, when the Detroit Three think of a hump those thoughts switch from camels to quality. That's because if there's any one hump or challenge that continues to hold them back from "import equality" it appears to be this. Now granted, all three OEMs have improved dramatically from the nadir of the '70s when they produced everything from poorly-designed diesels to flapping vinyl roofs. But today, with nearly all of those problems a thing in the past, GM, Ford and Chrysler are still looking up at many of the imports in a variety of quality rankings. So what accounts for that, and will any of them ever attain the top spot again? On this week's show John McElroy and his three experts on automotive quality will examine what it may finally take for the Detroit Three to get "over the hump.”