“New Avenues of Customer Care” (#2105)

Internet Premiere
Thursday, 1/26 @ 4:00pm ET
Detroit Public TV
Sunday, 1/29 @ 10:30am ET
(Original Airdate)

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Andrew Frick, Lincoln Sales & Service; Michael McInerney, Deliver My Ride; Michael Deitz, Sr. Group Mgr., Genesis Brand Service. Topic: Buying a car.

The old days of buying a car are quickly fading. Times are changing for dealerships and manufacturers alike, driven partly by Gen X but mostly by Millennials. On this week’s show John McElroy talks to two different automakers about how they are changing their approach to servicing your car in hopes of attracting new customers. In addition, he’s also joined by the head of a new website that, if you can believe it, allows you to buy your car online without ever having to go to the dealer.