In this interview, John McElroy and Ford’s Todd Rabourn discuss how Ford is bringing the dealership to the customer through its rapidly expanding Mobile Service program. By deploying over 3,000 mobile vans across North America, Ford allows technicians to perform routine maintenance—like oil changes, brake repairs, and software updates—directly at a customer’s home or office. This gives owners back the “luxury of time” while freeing up dealership bays for more complex repairs.
